Now, we’re looking for a visionary Support Engineer Tier 1 to join the Cato team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges.
*Our office is located at Na Pershtyne 342/1, Prague, 11000, Czech Republic.
We operate a hybrid model, requiring three days in the office.
Responsibilities:
- Provide technical support for CATO Networks customers around the world.
- Own and manage customer issues and see problems through resolution.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive and “can-do” attitude.
- Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
- Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
- Track and monitor customer status and identify both areas of concern and growth opportunities.
- Be a part of building and expanding the company’s Global Support Services.
Requirements:
- 1-2 years experience as a Support Engineer role in the Networking and Information Systems Security industry.
- Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
- Familiarity with VPNs, IPSEC, security protocols, and standards.
- Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
- Excellent oral and written communication skills with a passion for working with customers.
- Fluent in English, both written and spoken.
- Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous tasks.
- Ability to work effectively and thrive in a fast paced environment.
- Ability to work with a globally dispersed, cross-cultural team.
- Team player.
- CCNA Certification or equivalent knowledge level - Advantage.