We’re looking for an excellent and passionate Technical Writer to participate in all phases and aspects of creating high-quality documentation. You will join the Support Operations team. You will collaborate closely with Support leadership and cross-functional teams to identify documentation needs and create content.  

Responsibilities: 

• Evaluate and define the Support team's documentation requirements for business workflow procedures.  
• Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers and other writers 
• Gain a deep understanding of the Cato product and Support services, and translate complex information into simple, polished, engaging content.
• Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
• You will create an author and effectively re-use and update technical, user-friendly content and procedures that clearly explain Support business workflows.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, process documentation, and customer-facing messaging.
• Establish a strong communication channel and build excellent working relationships with a diverse set of stakeholders, like Product Support, Information Systems, Logistics, Product and R&D teams.
• You will need to use your organizational skills to be able to work within the Support group to schedule, prioritize, and deliver content in an Agile environment.
• Evaluate current content and develop innovative methods for improvement 

Requirements:

• 2+ years of proven technical writing experience with topic-based authoring and delivering content to enable a rich and engaging learning experience for users
• BA/BS or equivalent experience with a strong technical and technological orientation 
• Excellent communication and teamwork skills, including willingness to work in high high-paced, dynamic environment with changing priorities
• Excellent self-learner and quickly understands new technological concepts and ideas - not only finds out how something works, but also when and why to use business workflow.
• Ability to see the big picture and a proven track record of writing concepts and tasks from scratch
• Strong initiative and ability to work independently and as part of a team, working under pressure, and maintaining focus while keeping a sense of humor
• Native English speaker
• Familiarity with content re-use strategy and methods, and topic-based authoring
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Samples of your prior technical writing work that demonstrate your ability to communicate complex technical information clearly